Communication Skills

Course Overview

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

  1. What is Communication?
  2. Communication challenges
    1. Principles of motivation
    2. Motivation techniques to use with your team
    3. Factors affecting motivation
  3. Styles of Communication
    1. Aggressive
    2. Passive
    3. Assertive
  4. Tools for effective Communication
    1. Listening (Obstacles to listening, Emotional filters, Establishing rapport, Exercises for developing listening skills)
    2. Speaking (Obstacles to effective speaking, Speaking with authenticity, Speak fluently and confidently even under stress, Exercises for developing speaking skills)
    3. Interviewing (Types of Interviews, Preparing for the Interview, Types of Questions, Authentic Speaking and Listening)

Other Information

Cost: $399 + HST
Duration: 4 hours
Schedule: First or Third Saturday (2PM-6PM)

For More information please call us at 1-647-748-7770 or Email us at: hr@whizkids.ca